Terms and Conditions

Shipping Methods
Split Shipments
Shipment Delivery Time
Shipping Charges
Orders Damaged in Shipping
Order Processing
Cancelled Orders
Shipping Refunds
Return Policies
General Guidelines
Items Damaged in Shipping, Items Received Defective and Items Sent In Error
Lost Paperwork

 

Shipping Methods

Our goal is to offer you the fastest and lowest-cost shipping method. We use several shipping carriers including United Parcel Service (UPS), Federal Express (FedEx), and the United States Postal Service (USPS). Some oversized or special handling orders will need to be shipped via Common Carrier. The shipping charge will be noted at Checkout, and approximate shipping time will follow shortly by e-mail. Delivery of oversized or special handling orders will require an adult signature at the time of delivery. Shipping to Hawaii, Alaska and Puerto Rico does have extra shipping charges that will be charged before items are shipped. Freight will be collected upon delivery for some large palatalized shipments. We will contact all of these customers to ensure knowledge of shipping charges before any extra charges are billed. 

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Split Shipments

For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special order items from a manufacturer. When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.

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Shipment Delivery Time

Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select. Your purchase of in-stock merchandise will be shipped on the day you order if the shipping center receives the order prior to 6 PM Monday through Friday, not including standard business holidays. Orders received by the shipping center after 6 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. Your expected delivery date will be presented to you shortly after the time of your order. If shipment of your order is delayed, Affinity Studio will notify you by email. In the case of 2 day or 3 day shipping, we will make every effort to get you the part in time, but please call to check if that item is in stock.

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Shipping Charges

Your shipping charge will be based on the weight of your order, the distance shipped, and the method you select when ordering. This includes items shipped in multiple boxes and/or from multiple locations. We charge standard UPS rates. Free Shipping is based in the continental United States only. Alaska, Hawaii, Puerto Rico, and APO/FPO Military addresses should please call for a shipping quote.

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Orders Damaged in Shipping

If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then contact us to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please contact us to make arrangements to return the damaged order.

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Order Processing

When placing an order with Affinity Studio, your credit card statement will show the billing business as "Affinity Studio".

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Cancelled Orders

If you enter the incorrect billing information during your order, we reserve the right to cancel the order without contacting you.

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Shipping Refunds

Your original shipping charge will only be refunded for an item sent to you in error, a defective item or an order damaged in shipping. This refund will automatically be credited once we receive and inspect the item. If only a portion of your order is returned, the refund for shipping costs will be prorated. Please see the Returns Policy for further details. We will also pay for return shipping for an item that was sent to you in error, received defective or damaged in shipping. Details can be found in the Returns Policy. If you believe you qualify and would like us to pay for return shipping, you must email us at returns@affintystudio.net before attempting to return the item. COD shipments will not be accepted.

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Return Policies

General Guidelines

Please Write us at returns@affintystudio.net to obtain a returned goods authorization (RGA)number. Items received without an RGA will be refused.

No Refunds on Special Event Registration.

Order cancellations are subject to a 10% cancellation fee, which occur for special ordered items and wait-listed backordered items.

There are no cancellations after the item(s) have shipped, a return must be initiated. Returned Items that do not meet the requirements stated in our Return Policy could be subject to a 20% restocking fee.

Affinity Studio will only apply credit to the credit card originally used for the purchase.

The customer has 30 days from date of purchase to return new parts purchased from Affinity Studio.

Exact replacements can only be given for a defective item you received, an item damaged in shipping, or an item sent in error.

We will not ship a replacement item before receiving the returned item or proper tracking is given. We will not accept C.O.D. deliveries for shipped returns.

We will not accept returns on any custom-made item.

Any item returned will be subject to inspection to determine refund amount for merchandise and shipping costs. This amount may be less than original payment based on condition of return.

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Items Damaged in Shipping, Items Received Defective and Items Sent In Error

If you have been inconvenienced by an item that was damaged in shipping, received defective or sent in error: We will provide a replacement or refund for any such item returned within 30 days of the original ship date. Any defective item you receive is covered under our warranty program. If you choose a refund for the item, we will refund your shipping and handling expenses for an item sent to you in error, received defective, or damaged in shipping. This refund will be automatically credited upon receipt and inspection of the item. If only a portion of your order is returned, the refund for shipping costs will be prorated. If you choose to exchange the part for a duplicate, you will not be responsible for the shipping and handling charges on the replacement part. Shipping and handling charges on the original item will be applied to the replacement; they will not be refunded. Exchanges for unlike items require a refund and new purchase. We will also pay for return shipping to Affinity Studio for a part sent to you in error, received defective, or damaged in shipping. If you believe you qualify and want Affinity Studio to pay for return shipping, you must email us at returns@affintystudio.net before attempting to return the part. C.O.D. shipments will not be accepted. If you indicate "Exchange (EX)" (exact same item) on a shipped return, a replacement order will be automatically generated to ship to the address of the original order.

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Lost Paperwork

How to Return a Part if You Have Lost the Receipt Form The shipment receipt contains the vital information needed to process a return. If you do not have this information, you have two options: Check your inbox for your original order receipt, if that is not available, please send an email to our Customer Service team at returns@affintystudio.net. The following information is required to effectively resolve return issues:
  1. Item number and/or description
  2. Customer name
  3. Credit Card Billing Address
  4. Delivery address (if Different from Billing)
  5. Telephone number
  6. Reason for return (please choose from the following):
    • Damaged in shipping
    • Defective product
    • Wrong part sent
    • Dissatisfied with product
    • Ordered wrong item
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